Terms and Conditions
Please can you read the following Terms and Conditions before placing any orders. You will also find more information on our FAQ's page.
All prices are quoted per square metre, ex-warehouse and subject to VAT at the prevailing rate.
As the slate tiles are handsplit and individually sawn to size, some may vary by +/- 2mm or 1% from the stated nominal size and thickness. It is recommended that wider grout joints be used for certain slates.
If you have a specific requirement for an exact size, colour or texture of stone, please DO NOT ORDER over the telephone. We advise that you visit the Bridlington warehouse and examine the actual goods for suitability. No returns or refunds will be accepted for complaints due to the above.
All deliveries must be made to the cardholders registered address. We are not allowed to make any exceptions to this. If you wish to have the goods delivered to an alternative address, then cleared funds must be received before despatch, this can cheque, chaps fast pay or internet banking.
Delivery to England is from £50.00 per crate/pallet (max 1000kgs), please enquire for other destinations.
All deliveries are made using lorries with tail-lift and pallet truck, the goods will be unloaded to kerbside with solid level ground to nearest customers property (normally concrete, tarmac or similar solid paving). Customers can request for alternative transport at additional cost. Customers must advise of any parking restrictions or known issues that may affect delivery in writing or email before delivery. Failure to do so may incur extra charges which must be paid before delivery.
All deliveries must be signed for. Customers have up to 15 to 20 minutes to check the goods. If customers can see or think there is some damage, they must write damaged next to signature on the delivery note. A claim with photographic evidence must then be made in writing within 48 hours from delivery. Upon receipt of a valid claim, replacements will be packed and sent at the earliest opportunity on a similar delivery service and destination. No claims will be accepted by the insurers or ourselves after 7 days. Only claims in excess of 10% will be accepted by the insurers.
Normal delivery hours are between 7.30 am to 6.30 pm. If the haulier attempts to deliver outside of these times, you can refuse delivery and request a more acceptable time. However, if you refuse to accept delivery between these hours and/or delivery to kerbside nearest to your property, the goods will be taken back to the local depot where they must be collected in person within 5 working days at no extra charge. If the goods are to be re-delivered, there will be an additional delivery charge payable.
No returns will be accepted for any part consignments. If you wish to cancel an order that has not been packed, a full refund will be given. If the goods have been packed but not dispatched, a small restocking charge will be levied. If the goods have been packed and dispatched, unfortunately any refund will be less the original delivery charge, a similar collection charge and up to 35% restocking charge. This is to cover orginal packing cost and labour to check tiles on return and labour to repack the goods back into stock.
If the goods have already been delivered then It is customers responsibility to ensure the goods are returned to kerbside in a safe transportable condition, similar to original delivery, for the haulier to uplift the goods. If the customer refuses to make goods available at kerbside, then they must arrange for delivery of the goods back to our warehouse at their own cost and risk. These will be photographed and then checked. We cannot collect goods that are on customers property and/or not packed in a safe transportable manner.
If after 7 days we are still unable to collect the goods from kerbside and/or customers refuse to return the goods to our warehouse, then it will be considered that the customer has accepted the consignment regardless of any complaint or damage and no refunds or replacements will be made.
We can not accept any consequential costs arising from late delivery or non delivery or incorrect delivery of goods.
Complaints must be made in writing within 48 hours from delivery and a full claimwith accompanying photos within 5 working days. Preferred method is via email. All correspondence will be done in writing to avoid misunderstandings. We do not make site visits. Any refund or replacements for the value of rejected goods will be made at the discretion of the company. Any tiles that have been used, sealed, cut or damaged on site will not be replaced or refunded.